A recent YACHTWAVE survey revealed that six in ten new boat buyers wanted comprehensive walkthroughs and complete documentation — yet nearly half said they didn't receive them. This gap highlights why builders are increasingly adopting boat manufacturer delivery handover software to modernize the customer experience.
Traditional boat orientations are often overwhelming and inconsistent. New owners are given hours of information about onboard systems, safety equipment, navigation electronics, and operating procedures — all packed into a single delivery day. Without a digital system to organize and preserve that knowledge, critical information quickly gets lost.
Studies show that owners retain only 10–20% of information from lengthy, one-time sessions. When standing in an unfamiliar cockpit surrounded by switches, breakers, and valves, it's easy for essential details to blur together.
Weeks or months later, when the owner needs to winterize an engine, troubleshoot a generator, or operate the anchor windlass, that "orientation day" feels like a distant memory. This is exactly where boat manufacturer delivery handover software like YACHTWAVE transforms the process—replacing paper binders and memory-based training with a structured, digital platform that ensures every owner receives accurate, on-demand information.
Source: YACHTWAVE Boat Owner Survey, June 2025 (n=400)
YACHTWAVE® solves the boat orientation retention problem by providing manufacturers and dealers with a platform to deliver custom training videos directly to new owners through a dedicated mobile app.
Rather than relying on fading memories from a single orientation session, boat owners can access manufacturer-created training videos anytime, anywhere—whether they're at the dock preparing for departure, anchored for the weekend, or planning maintenance during the off-season.
These videos can cover everything from basic walkthroughs and system operations to seasonal maintenance procedures and troubleshooting guides. Owners can replay critical sections as many times as needed, pause to perform procedures step-by-step, and quickly reference specific topics without searching through paper manuals.
For boat manufacturers and dealers, this creates a better ownership experience, reduces support calls, ensures consistent training delivery, and demonstrates commitment to customer success—all while building stronger brand loyalty.
Learn more about YACHTWAVE® Delivery Manager for boat manufacturers or explore the full YACHTWAVE® boat management app.