A YACHTWAVE survey found that 56% of new boat buyers reported incomplete documentation as a delivery failure, with 46% naming it a top priority in their handover experience. For many owners, the excitement of delivery day is quickly overshadowed by the frustration of missing, unorganized, or unreadable manuals.
Boat manufacturers still rely heavily on paper binders, folders, or plastic bins filled with hundreds of pages of printed manuals. These materials are expensive to produce, bulky to store, and impossible to keep current. Within weeks, most end up misplaced in a locker, soaked in a bilge, or discarded in a closet — making it nearly impossible for owners to find critical information when they need it most.
When a customer needs to understand their engine's maintenance schedule, troubleshoot a generator fault, or reference a part number, they often have to call the dealer or manufacturer for help. This wastes time, frustrates customers, and adds unnecessary post-delivery support costs. The problem isn't the information — it's the way it's delivered.
Source: YACHTWAVE Boat Owner Survey, June 2025 (n=400)
YACHTWAVE solves this long-standing problem with its boat manufacturer electronic document delivery software — a secure, cloud-based system that replaces paper manuals with organized, searchable, digital access.
Through the YACHTWAVE app, owners can instantly view, download, and search every manual, schematic, and document related to their vessel. Each document is indexed and stored electronically, ensuring it's always available — from warranty details to owner's manuals, technical service bulletins, and system guides.
How It Works
Why Electronic Document Delivery Matters
Digital manuals aren't just a convenience — they're now a core part of customer satisfaction and compliance. Providing accurate documentation during the handover process helps manufacturers reduce delivery friction, improve customer confidence, lower support costs, and maintain brand control.
Key Benefits of YACHTWAVE Electronic Document Delivery
Learn more about YACHTWAVE® Delivery Manager for boat manufacturers or explore the full YACHTWAVE® boat management app.