YACHTWAVE® Delivery Platform for Boat Builders

66% Of Boat Buyers
Chose Used Over New.

Deliver the Boat. Keep the Customer.

Every boat you build — connected to you for life. In your app, under your name in the App Store and Google Play.

Build status timeline in the YACHTWAVE Delivery Platform mobile app

ROI.

What the Old Handover Process Costs You

Every challenge on the Overview tab has a price: sales hours, stalled schedules, discounts, weekend calls, paper, warranty. Put your own numbers in and see what the Delivery Platform returns each year.

Where the money goes

Seven Costs Hiding in a Paper Handover

Each row is a challenge boat builders described to us, what it costs, and the platform feature that removes it.

Challenge	What it costs today	What removes it	Anchor
Status calls overwhelm sales	Hours per build spent answering “where is my boat?”	Visual build status + phase descriptions (BUILD)	Your staff cost per hour
Delays waiting on the customer	Financing cost on a boat that sits while a selection or payment is chased	Phase-specific action items + reminders (BUILD)	Floor-plan / WIP money at 5.5–10% a year
Wrong colors or options	Rework, or a discount to make the customer whole	Decision Manager audit trail + Production Build Order (BUILD)	Your average concession
Weekend distress calls	Dealer and builder staff time on after-hours technical calls, for years after delivery	AI Mechanic® + orientation videos on demand (DELIVER)	Complex technical calls cost 2.5–3× a routine call
Plastic bins and paper manuals	Printing, binders and the hours to assemble a handover kit	Electronic materials (DELIVER)	Your kit cost
Warranty claims you can’t separate from misuse	Around 2% of net sales across publicly traded boat builders	YACHTWAVE® Telematics: product fault vs operator behaviour (CONNECT)	Brunswick FY2024 10-K
Buyers drifting to used boats	The next sale, and the referral	A branded owner app for the life of the boat (BUILD + CONNECT)	J.D. Power: repurchase intent 31% → 60% for one satisfaction point

Calculator

Your Numbers

Start with your builder profile. Every assumption underneath is editable; the defaults are conservative and sourced below.

Builder profileBoats delivered per year Average selling price $Sales / customer-service cost per hour $Cost of money on unsold / unpaid boats %/yrWarranty cost as % of sales %Years each boat stays supported

1 · Status calls & updates

Status calls / updates per build Minutes per call, incl. looking it up Removed by self-serve status %

2 · Delays waiting on the customer

Builds delayed by a customer action %Average delay daysDelay removed by action items %

3 · Selection errors & concessions

Builds with a costly selection error %Average rework or discount $Removed by the audit trail %

4 · After-hours support calls

Technical calls per boat per year Cost per call, staff time $Deflected by AI Mechanic® + videos %

5 · Paper handover kits

Materials + assembly per kit $Eliminated %

6 · Warranty claims

Claims avoided with telematics evidence %

7 · Repeat purchase (upside, off by default)

Include loyalty upside in the totalExtra repeat / referral sales per year % of deliveries

Optional: your platform investment Annual platform cost $

Leave at 0 to see savings only. Enter a figure to see the return multiple and payback.

Estimated annual value

$0 per boat delivered

Status calls & updates$0
Customer-caused delays$0
Selection errors$0
After-hours support$0
Paper kits$0
Warranty claims$0
Repeat purchase upside$0

Estimates, not a quote. The model counts direct savings only; brand and resale effects are excluded unless you switch on line 7.

Sources & assumptions

Where the Defaults Come From

Warranty at ~2% of net sales. Brunswick Corporation FY2024 Form 10-K: warranty provisions of $83.0M plus $16.6M for pre-existing warranties, and payments of $102.3M, against net sales of $5,237.1M. MasterCraft's FY2025 filings run higher for the nine months reported. Default 2%.
Cost of money 5.5–10%. Dealer floor-plan financing quoted at 5.5–7.5% (Crestmont Capital, 2025) and 8.07–10.32% on one public dealer group's inventory facility (SEC filing, March 2024). Default 8%.
Marine labour $70–$150 per hour. Discover Boating puts shop rates at $70–$120; South Florida shops report $120–$150; factory-certified diesel technicians exceed $175. Used to price technical support time.
Cost per support call. ContactBabel's inbound average is $7.16 per call; voice benchmarks for 2026 run $9–$16; complex technical calls cost 2.5–3× a routine one. A dealer or boat-builder employee taking a weekend technical call is priced at $40 by default.
Repurchase intent. J.D. Power marine studies: 60% of owners rating their boat 9/10 say they will definitely repurchase the brand, against 31% at 8/10. The delivery experience is part of that score: 70% of our survey respondents said it shaped their view of the brand.
Our own research. YACHTWAVE Boat Owner Survey, June 2025 (n=400); interviews with over a dozen boat builders, 2023–2025.
Assumptions, not sources: calls per build, minutes per call, delay rates and days, error rates and concession size, kit cost, and every removal percentage. They are set deliberately low; change them to yours.

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YACHTWAVE Owner Survey · n=400 · June 2025