YACHTWAVE® Delivery Platform for Boat Builders

66% Of Boat Buyers
Chose Used Over New.

Deliver the Boat. Keep the Customer.

Every boat you build — connected to you for life. In your app, under your name in the App Store and Google Play.

Build status timeline in the YACHTWAVE Delivery Platform mobile app

DELIVER.

The bin of binders is over.

Engines, inventory, equipment, logs, checklists, photos, and manuals — on the owner’s phone at handover, branded as yours. AI Mechanic® is trained on that specific boat’s manuals and equipment, so the distressed Saturday-night call gets answered without ringing your service line.

“56% of buyers call documentation a delivery failure. Yours won’t.”

Owner documents list with orientation videos, installation manual and insurance policy on a tablet

Modernize Your Handover Process

Electronic Materials

Transform antiquated plastic bins and paper manuals into a comprehensive digital delivery experience. Works seamlessly across phones, tablets, and desktops, giving customers instant access to everything they need to operate and maintain their vessel.

Features:

  1. Engines
  2. Inventory
  3. Equipment
  4. Logs
  5. Checklists
  6. Photos
  7. Manuals
Read more about electronic document delivery »
AI Mechanic request form: choose the engine, the equipment and describe the issueAI Mechanic step-by-step troubleshooting answer for a generator

Provide 24/7 Support

AI Mechanic®

AI technology trained specifically on each customer’s boat manuals and equipment provides higher accuracy than standard AI chat programs.

Eliminates weekend emergency calls while empowering customers to resolve issues independently during peak boating hours.

Features:

  1. Problem Description Customers describe their technical issue.
  2. AI-Powered Resolution Intelligent system provides step-by-step troubleshooting.
  3. Third-Party Support Contact Direct access to manufacturer contact information for third-party systems.
Read more about YACHTWAVE® AI Mechanic® »
Orientation video playing inside the branded owner app on a phone

Provide Access to Orientation Topics on Demand

Onboarding Videos

Vessel-specific orientation videos give customers 24/7 access to critical system training.

Optional: professional production, editing, and scripting services to reinforce your brand.

Features:

  1. Equipment Information Access Detailed system specifications and operational procedures.
  2. Linked Training Videos Direct access to orientation videos for each system.
Read more about boat orientation videos »

ROI · DELIVER

What DELIVER Is Worth Each Year

Two of the seven costs come after handover: the technical calls that land on dealer and builder staff for years, and the paper kits that go into a plastic bin. Put your numbers in.

Your builder profile
After-hours support calls
Paper handover kits

Estimated annual value from this tab

$0

$0 per boat delivered

  • After-hours support$0
  • Paper kits$0

Your numbers are kept as you move between tabs.

Open the full calculator »

Value estimate: a builder delivering 10 boats a year, with the assumptions above, keeps about $0 a year — $0 per boat — from the DELIVER features alone.

Sources: inbound call cost $7.16 average (ContactBabel), voice benchmarks $9–$16 per contact (2026), complex technical calls 2.5–3× a routine call; marine shop labour $70–$120/h (Discover Boating), $120–$150/h in South Florida, $175+/h for factory-certified diesel technicians. Calls per boat, kit cost and deflection rate are assumptions — replace them with yours.

Ready to REVOLUTIONIZE your build and handover experience?

Join leading boat builders who trust YACHTWAVE to deliver exceptional customer experiences.

SCHEDULE A DEMO

YACHTWAVE Owner Survey · n=400 · June 2025