Only 1 in 3 Boat
Buyers Chose New.
Deliver the Boat. Keep the Customer.
Every boat you build, connected to you for life. Your brand in the owner’s hand.
About 12 minutes. No call needed.
What 400 owners told us
Two Years to Build a Boat. Four Hours to Lose the Customer.
We surveyed 400 boat owners. Seventy percent said the delivery experience shaped how they feel about the brand — and two-thirds said theirs was poor. You spend two years building a boat and lose the customer in the four hours you hand it over.
Chose New
Of the boat buyers we surveyed
Delivery Shaped Brand Opinion
Builder reputation rides on the handover
Had a Suboptimal Handover
Only one in three rated theirs “excellent”
Documentation a Failure
46% named it a top delivery priority
Source: YACHTWAVE Boat Owner Survey, June 2025 (n=400)
The Challenge
Have You Ever…
Six moments that over a dozen boat builders described to us between 2023 and 2025, and what each one costs. Every one of them ends the same way: a diminished perception of the brand, and an owner you never hear from again.
Had a customer experience anxiety over build status?
Frequent phone calls that overwhelm sales teams. Time-consuming resolution processes.
Had a delay waiting on a customer?
Revenue bottlenecks from stalled schedules. A build slot you never get back.
Built a boat with the wrong colors or options?
Costly errors requiring significant discounts. The decision was in an email.
Had a customer forget part of the orientation?
Overwhelming orientation experiences. The same questions again, by phone, for months.
Had a distressed customer call on a weekend?
Urgent weekend chaos for management. Poor support experience during peak usage.
Worried about the outdated handover process?
A delivery that lacks the “life dream” luxury experience. Undermined brand positioning. Buyers steered toward used boats.
The Solution
Deliver the Boat. Keep the Customer.
Delivery day is usually the last you hear from an owner — until something breaks. Unless they have had your app, under your name, since the day they signed. YACHTWAVE® runs the build, the handover and every year after, for less than the chartplotter you already fit to every boat. Three phases of a boat’s life, and the third one never ends.
BUILD.
One Live Record from Contract to Launch.
Selections, changes and approvals the owner can see. Live build status in your app answers “where’s my boat?” before the phone rings, and every selection lands on the Production Build Order.
Explore BUILD »DELIVER.
The Handover in Your App.
Manuals, checklists, photos, videos and AI Mechanic®. No bin of binders: it is all on the owner’s phone, and AI Mechanic® knows that boat, so the Saturday question goes to the app instead of your cell.
Explore DELIVER »CONNECT. New • Fleet Edition
Your Delivered Fleet on One Screen.
Service history, warranty claims and live vessel data. When something breaks, the owner files it from your app and you hear first. Works with or without YachtLINK™. Three-year subscription included, free for your owners.
Explore CONNECT »We Speak Your Customer’s Language
Your branded app runs in 14 languages. The owner in Sarasota, the captain from Piraeus and the crew you deliver to in Palma all read the same record, each in the language they think in.
- English (US) English
- Español Spanish
- Français (France) French
- Français (Canada) French
- Italiano Italian
- Deutsch German
- Português (Brasil) Portuguese
- Dansk Danish
- Nederlands Dutch
- Norsk bokmål Norwegian
- Suomi Finnish
- Svenska Swedish
- Türkçe Turkish
- Ελληνικά Greek
Nothing to set up. YACHTWAVE detects the language your phone or computer already uses and opens in it — each crew member sees the app in their own language from the first screen, without a manager configuring anything per person.
Zero Effort Setup
We onboard in five steps off your existing Google Drive. First model template in about a week.
Step 1
Provide Access to Documentation
Share existing build information through platforms like Google Drive where you currently store spreadsheets and vessel build notes.
Step 2
Build Model Templates
We develop templates for each of your boat models, pre-populated with engines, manuals, and service schedules specific to your builds.
Step 3
Implement Internal Processes
We work with your project managers to establish checklist workflows and create a single source of truth for internal communication.
Step 4
Deploy Selection Manager
We configure Selection Manager for your models so customers can see, research and make their selections on the web, with internal changes and approvals tracked alongside. See Selection Manager »
Step 5
Launch New Builds
Start new customer builds with a single click – all templates and processes are configured and ready to use.
Straight answers
What Boat Builders Ask Us
“We already have a dealer portal.”
So the dealer sees it. Does the owner? And when he trades up in six years, whose app is on his phone — yours, or the dealer’s?
“Isn’t this just a telematics box?”
A telematics app starts at the engine and needs its maker’s box to do anything. Yours starts at the contract: the build record, the handover, service history and warranty claims, under your name in the App Store. It works with or without YachtLINK™, and the owner data is yours.
“We build 10 boats a year. Too small.”
Ten owners is ten relationships you currently hand to a dealer — and at that size each one is worth keeping. Onboarding is five steps off the spreadsheets you already keep.
“Our owners aren’t tech people.”
Fifteen thousand of them are already using the free version — average boat owner, not average developer. We’ll show you what they actually do with it.
“What does it cost?”
Your owners: nothing, permanently. YACHTWAVE® is free for personal use, so the app stays with your owner for the life of the boat — no subscription, no monthly fee, no expiry. You: less than the chartplotter you are already putting on the boat.
“Sounds like an ERP / MES thing.”
Opposite direction. We don’t touch your shop floor — we own everything the customer sees, from decision to delivery to ownership.
Deliver the Boat. Keep the Customer.
See BUILD, DELIVER and CONNECT working in a builder-branded app.