Trouble Tickets & Owner Requests

One place for everything anybody reports — from “something's leaking” to a closed work order, with nothing lost in between.

Reported by Text Message, to Whoever's Number They Had

The Problem Isn't Finding Problems. It's Catching Them.

Somebody always notices. The stew spots a stain under the generator, the owner mentions the fridge is warm, a dockhand hears a noise on the way in. What happens next decides everything: it goes out as a text to whichever phone number that person happens to have, at an hour when nobody is reading, and it is now unsearchable, unassignable, and one busy weekend away from being forgotten entirely. Then it surfaces again as a bigger repair. YACHTWAVE® yacht management software gives every one of those reports the same front door — two fields and a photo, straight into a queue a yacht manager actually reviews.

3 – 5× what emergency repairs cost against the same work done as planned maintenance — the price of a report that went unread

Two Fields a subject and a detail. Low enough friction that a guest, a stew, or a dockhand will actually use it rather than sending a text

Reported → Fixed the audit trail an owner asks for — reported on the 3rd, converted to a work order, closed on the 5th, with the original message still attached

One Front Door for Everything Anybody Notices
Ultimate Edition

Reporting has to be easier than sending a text, or people will send a text. So it is two fields and a camera — no training, no task system to learn, no deciding who to tell.

Trouble Tickets

Crew report problems the moment they find them, with just a subject and a photo — one intake funnel for everything that needs attention, instead of texts and voicemails to whoever's number they have.

Owner Requests

Owners and customers submit requests for anything they need on the boat — stock it for the weekend, get it ready for a trip, schedule a repair — straight from the app into your triage queue.

New-Ticket Alerts

The fleet team is notified by email, SMS, and push the moment an issue or request comes in. Nobody has to be watching a screen for a report to land somewhere it will be seen.

A Photo Says It Faster

Attach a shot of the stain, the error code, the corroded fitting. The person who finds a problem is rarely the person who will fix it, and a photograph closes most of the distance between them before anyone drives to the boat.

YACHTWAVE yacht management software: a photo attached to a trouble ticket, showing oil pooled in the bilge under a starboard engine

The Ten Minutes That Keep the Fleet Honest
Ultimate Edition

Intake without triage is just a second inbox. The point is one screen, once a day, where every open report across every vessel is looked at and decided.

Ticket Triage Portal

The daily review step of your workflow: triage every open ticket and request across the fleet in one portal, decide what happens next, and nothing reported ever slips through the cracks.

Ticket-to-Task Conversion

Convert a ticket into a task in one action, assign it to any crew member, and track its status through to done — a complete report-to-resolution workflow with the original request linked the whole way.

YACHTWAVE yacht management software: the Fleet Tickets queue listing open tickets across every vessel with ticket number, subject, boat, who reported it and when

YACHTWAVE yacht management software: an open trouble ticket about an oil leak with its photo attached, and Convert to Task and Share actions in the header

Comment-to-Ticket Conversion

Spot a problem in a task chat? One click turns that comment into a trouble ticket — reported, tracked, and routed without retyping a word. Problems are usually noticed while doing something else, and this is how the thing somebody mentioned mid-job gets its own record instead of dying in a thread. More on task conversations →

Kept Out of the Work List

Tickets deliberately stay out of task lists until you convert one. What has been reported and what has been committed to are different things, and mixing them is how a crew stops trusting their own task list.

YACHTWAVE yacht management software: mobile app task discussion thread where crew report an oil leak on the port engine, with a Create Ticket action on every comment

YACHTWAVE yacht management software: mobile app Create Ticket confirmation converting a task comment about an oil leak into a trouble ticket with one tap

Show the Yard, Show the Owner
Ultimate Edition

Most reports need somebody outside your software to see them — a yard, a vendor, the owner who raised it. None of them should have to make an account to look.

Share any ticket as a live web page — the issue, photos and all — with a yard or vendor who needs no YACHTWAVE account. Because the page is live, it shows the ticket as it stands right now rather than as it stood when you sent it.

The Owner Sees It Handled

The request an owner submitted from their phone becomes a work order with a name against it and a date it was closed. That loop — reported, actioned, finished — is what separates a managed boat from a boat somebody visits.

Nothing Quietly Disappears

Every ticket carries its own number and its history. When an owner asks in November what happened to the thing they mentioned in May, the answer takes seconds and is the same answer for everybody.

YACHTWAVE yacht management software: a trouble ticket shared as a public web page, showing the subject, details, who reported it and the photo, viewable without an account

Trouble tickets, owner requests, the fleet triage portal, ticket-to-task conversion, ticket sharing, and new-ticket alerts are all part of the Ultimate Edition. Every other edition still gets full tasks and work orders — tickets add the reporting funnel in front of them.
Compare every feature, edition by edition →

Give Every “Something's Not Right” Somewhere to Go

Reported in two fields, triaged once a day, converted to a work order, and closed with the original message still attached — instead of a text message nobody can find.